- Noel Singgih and Michael Lai are appointed
as Chief Information Officer and Chief Operating Officer respectively
- Strategic moves come at an opportune time
when the division is ramping up its digitalization agenda, to drive long-term
value for customers
SINGAPORE - Media
OutReach - 27 August 2021 - DHL Supply
Chain, the world's leading contract logistics provider and a business division
under Deutsche Post DHL Group, has appointed Noel Singgih as its Chief Information
Officer (CIO) and Michael Lai as Chief Operating Officer (COO) for Asia Pacific.
Both Singgih and Lai are industry veterans who have proven track records in
their respective areas of expertise and were instrumental in the success of many
key initiatives implemented in the organization.
Noel Singgih, Chief Information Officer, DHL Supply Chain Asia Pacific
Michael Lai, Chief Operating Officer, DHL Supply Chain Asia Pacific
They take over from Steve Walker, who has recently been appointed Chief
Executive Officer for the division's regional cluster which includes Thailand,
Vietnam, Cambodia and Myanmar. Walker, Singgih and Lai are part of the regional
"DHL Supply Chain has a strong pool of talent in Asia that makes it easy
to identify from within the right fits for these roles. Noel has been with us
for more than ten years now and his capabilities are evident from the digital
projects that he has helped to spearhead in the region, commented Ryan. "I'm equally
convinced that Michael's experience in optimizing operations in different
international markets, including Greater China, makes him the perfect choice to
further enhance our standardization processes, and to derive and drive best
Driving the accelerated digitalization agenda to
future-proof our customers' supply chains
Prior to this
appointment, Noel Singgih was most recently CIO for Global Service Logistics, E-commerce
and Warehousing in DHL Supply Chain. During his tenure, he contributed
decisively to the global IT strategy for e-commerce and spearheaded several digital
warehouse IT solutions for key customers in the region.
Deutsche Post DHL Group a decade ago as Senior Director for Infrastructure and
Service Management. He has held several management positions including CIO for
the division's Greater China team from 2016 before taking on the additional
role of COO in 2017 to 2019. In this new role, Singgih will continue to report
to Markus Voss, CIO & COO DHL Supply Chain and be based out of Singapore.
"The pandemic has
demonstrated that it's critical to keep a keen eye on the horizon ahead, and
accelerate digital transformation to future-proof our customers' supply chains.
I'm honored to be given this opportunity to bring direct impact and influence on
deploying the very best digital solutions and innovations for our customers," added
Operational excellence is key to customer
Michael Lai was most recently the COO and Head of Solutions and
Innovation at SF DHL Supply Chain in China, a role he assumed in 2019 after
spearheading the strategic partnership between
DHL Supply Chain and SF Holding in Mainland China, Hong Kong and Macau. He was responsible
for shaping the operations culture by combining best
practices and governance from DHL with local practices. He also actively
pursued innovative and digital technologies, implementing various
digitalization and data analytics topics to drive operations excellence.
Lai has spent 18 years with DHL where he held senior management roles
based out of Taiwan, South China, Macau, Hong Kong and Germany. In 2011, he relocated
to Bonn, Germany to work on developing the Deutsche Post DHL Group's global
strategy where he earned his chops in managing merger and acquisition projects
for the supply chain division.
Lai said, "I'm incredibly honored and excited about this regional role
and look forward to meet with our teams to better understand our operations across
the multi-cultural cities in Asia to see where I can add value to existing
processes and best practices. When it comes to the pursuit of operational
excellence, I'm convinced that our laser focus on delivering customer
satisfaction will help lead the way in continuous improvement."